PT. TIARA SERVICE CENTRE

Textile Machine Installation and Relocation

On-site Machine Repair and Maintenance

Atlas Copco

Electronic Part Repair

Upgrade Modification

Atlas Copco Service Level

 ATLAS COPCO SERVICE LEVELS

Choose the Right Service Level for Your Compressor

Atlas Copco offers 4 service levels to match your operational needs, budget, and risk tolerance. From basic parts supply to complete peace of mind.

SERVICE LEVELS COMPARISON

Service Level	Parts	Labor	Scheduling	Risk Coverage
Level 1: Parts Only	✅ Genuine Parts	❌ Customer's Technician	❌ Customer Manages	❌ Customer Responsibility
Level 2: Parts + Installation	✅ Genuine Parts	✅ Atlas Copco Technician	❌ Customer Manages	❌ Customer Responsibility
Level 3: Service Contract ⭐	✅ Scheduled Delivery	✅ Atlas Copco Technician	✅ Atlas Copco Manages	❌ Customer Responsibility
Level 4: Total Responsibility 🏆	✅ Scheduled Delivery	✅ Atlas Copco Technician	✅ Atlas Copco Manages	✅ Atlas Copco Covers All

 

LEVEL 1: PARTS ONLY

Basic

✅ INCLUDED:

• Genuine Atlas Copco parts (filters, oil, separator, etc.)
• Parts available from Bandung warehouse
• Technical documentation

❌ NOT INCLUDED:

• Technician labor (customer's own technician)
• Service scheduling (customer manages timeline)
• Risk coverage (customer bears breakdown risk)

BEST FOR: Factories with experienced maintenance team, budget-conscious operations, non-critical applications

 

LEVEL 2: PARTS + INSTALLATION

Standard

✅ INCLUDED:

• Genuine Atlas Copco parts (complete service kit)
• Certified Atlas Copco technician labor
• Professional installation and testing
• Service report documentation

❌ NOT INCLUDED:

• Proactive scheduling (customer initiates service)
• Risk coverage (customer bears breakdown risk)
• Emergency priority support

BEST FOR: Factories without in-house technician, quality installation preferred, budget control with some risk tolerance

 

LEVEL 3: SERVICE CONTRACT

⭐ Recommended

✅ INCLUDED:

• All Level 2 benefits (Parts + Installation)
• Proactive scheduling - Atlas Copco tracks your service dates
• Automatic parts delivery before service due
• Scheduled technician visits (no need to call)
• Service reminders and notifications
• Priority technician dispatch
• Complete service history documentation

❌ NOT INCLUDED:

• Coverage for unexpected breakdowns/repairs
• Parts replacement outside scheduled service
• Emergency repair labor costs

BEST FOR: Hassle-free maintenance, predictable costs, reduced downtime risk, most popular choice

 

LEVEL 4: TOTAL RESPONSIBILITY

🏆 Premium

✅ INCLUDED:

• All Level 3 benefits (Service Contract)
• Complete risk coverage - Atlas Copco responsible for ALL issues
• All parts and repairs covered (wear parts + major components)
• Emergency breakdown service included
• Guaranteed uptime performance
• 24/7 priority support hotline
• Replacement unit if repair takes extended time
• Comprehensive performance reporting

✅ Scheduled Maintenance
All regular service, oil changes, filters

✅ Wear Parts
Filters, belts, valves, seals

✅ Major Components
Motor, airend, controller

✅ Emergency Repairs
24/7 breakdown service

✅ Labor Costs
All technician time included

✅ Replacement Unit
Temporary compressor if needed

BEST FOR: Critical operations, maximum uptime, zero unexpected costs, complete outsourcing

 

WHICH LEVEL IS RIGHT FOR YOU?

LEVEL 1

Skilled in-house team + Budget focus + Non-critical

LEVEL 2

No in-house technician + Quality installation + Cost control

LEVEL 3 ⭐

Hassle-free + Predictable costs + Most popular

LEVEL 4 🏆

Critical uptime + Zero worry + Maximum protection

 

READY TO CHOOSE YOUR SERVICE LEVEL?

Our team can help you assess your needs and recommend the right service level.

📞 Call: (022) 7810889

📧 Email: silvanus@tiaraservice.com

📍 Visit: Jl. A.H. Nasution No. 262, Bandung 40294

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